Shipping Policy

Thank you for shopping with Sprinkle Paper Studio! Please read the following shipping information before placing your order.

Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a shipping confirmation email.

Please note that processing times may be longer during product launches, subscription mail-outs, holidays, or busy periods.

Shipping

We currently ship domestically and internationally from Singapore.

Delivery times are estimates only and may vary depending on your destination, customs processing, weather conditions, and your local postal service. Once an order has been shipped, delivery is outside of our control.

Most orders are shipped with tracked mail. Tracking details will be provided once your order has been dispatched.

Mail Club subscription orders are shipped via untracked mail to keep shipping costs affordable. By purchasing a subscription, you acknowledge and accept this shipping method.

Customs, VAT & Import Taxes

VAT, customs duties, import taxes, and any other import-related fees are not included in the product price or shipping cost.

These charges are determined by your country's customs authority and are the sole responsibility of the customer.

Please check your country's import regulations before placing your order.

Refused or Unclaimed Parcels

If a parcel is refused, unclaimed, or returned because VAT, customs duties, or import taxes were not paid, the parcel must first be successfully returned to Sprinkle Paper Studio before any refund can be considered.

Once the parcel has been received back in its original condition, a refund will be issued for the item value only.

Please note:

• Original shipping charges are non-refundable.
• Any return shipping fees or charges incurred during the return process may be deducted from the refund, where applicable.
• If the parcel is not returned to us, no refund can be issued.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If a parcel is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the shipping cost to resend the order.

Lost or Delayed Parcels

Once your order has been shipped, delivery is handled by the postal service.

Although most orders include tracking, we cannot guarantee delivery dates and are not responsible for delays caused by customs clearance, weather, postal services, or other circumstances beyond our control.

If you experience any issues with your shipment, please contact us and we'll do our best to assist you.

Contact

If you have any questions about shipping or your order, please feel free to get in touch via email (sprinklepaperstudio@gmail.com). We're always happy to help!